The benefits of enrolling you agents in this course are:
• Reduction in escalated calls
• Improved response time for customer questions.
• Increased Customer Retention- due to fewer communication barriers
• Keeps customers happy and satisfied – improved intonation and speech flow creates greater empathy between client and call center employees
• Higher CSAT scores
• Employees have greater job satisfaction- due to fewer frustrated and angry clients and fewer frustrated conversations
• Reduces the perception that the call center is located outside of North America.
• Higher QA scores